Frequently asked questions
Information and FAQs
Before writing to us by e-mail, please read our website and this "Frequently Asked Questions" page carefully.
Bib recovery: how does it work?
To limit overcrowding and the concentration of visitors, we have set up Bibs withdrawal slots.
We have allocated 30% more places than the number of registrations, and have doubled the number of time slots offered compared with previous editions, to give you greater flexibility in choosing your slot.Please note the following information:
- For each Race, several slots are available with limited numbers of places, so the earlier you make your choice, the more possibilities you'll have.
- As long as a slot is displayed, there are still places available.
- Once you have made a choice PENSEZ A ENREGER (en bas du formulaire) !!! Otherwise your choice will not be validated !!!
- Once you have made a choice, it is possible to change it before the response deadline.
- Because of the possibility of changing slots, it is possible that a full slot will be reopened, but the organization has no visibility on this.
How does cancellation insurance work?
See regulations - Article 14: Bibs cancellation and transfer insurance
How do I book options?
You can make options when you register or later in your personal space by clicking on "Modify my registration".
- Shuttle bus option (see dedicated paragraph on your Race page) until April 24.
- Drop bag option only for solo 2-day lake tour (see dedicated paragraph on your Race page). Option to be taken only before December 15.
Is a shuttle bus compulsory or optional?
- Buses are compulsory for certain races: Semi'O and MaXi'O. For more details, go to the dedicated paragraph on your Race page.
- Optional bus for Quart de Tour, Shokz Demi-tOur and tOur du lac day 2 (see dedicated paragraph on your Race page).
How are SAS and Bibs awarded?
Your Bib number will be displayed on the timekeeper's page a few weeks before the Race.
Your number will be established automatically according to your performance index and will determine your starting wave and/or SAS.
In the event of an error when entering your name or date of birth, you will not be recognized. You will therefore start in the last SAS.
Once the number has been allocated, it will no longer be possible to make any changes (except in the event of an error on our part).
SASs were set up on October 31, based on the Betrail performance index you had at that time. There is no possibility of changing SAS, even if your Betrail index has risen or fallen since that day.
Your Race time will start when you cross the start line.
Time barriers are calculated from the start time of the last wave.
Failure to respect the SAS and/or start wave will result in sanctions, including disqualification from the Race as indicated in the regulations.
Where to see the start list?
The list of participants will be available a few days before the start on our timekeeper's website.
Where can I see the results?
All race results, with the exception of relays, will be uploaded to the Betrail module, ITRA.
Where can I contact you if I can't find the answer?
You can contact us at the following address: inscriptionmaxirace@gmail.com